Frequently Asked Questions
Everything you need to know about Riddle's luxury beauty and skincare experience.
Are Riddle products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Riddle products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for opened beauty products?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin type, you can return it within 30 days of purchase for a full refund or store credit, even if it has been opened.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your ingredients safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend checking the full ingredient list on the product page and performing a patch test before full application.
How can I track my shipment?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.